Crate Culture Co. Privacy Policy

Last Updated: 4/16/26

Crate Culture Co. is sometimes referred to in this Privacy Policy as “we,” “us,” and “our.” Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Crate Culture Co. website, purchase a membership, or otherwise interact with our services (the “Services”).

By using the Services, you consent to the collection and use of your personal information as described in this Privacy Policy, as it may be updated from time to time. If we make material changes to this Privacy Policy, we will post the updated version on our website and update the “Last Updated” date.

Information We Collect

We collect personal information you provide when you create an account, join a membership plan, make a purchase, sign up for email updates, contact us, or otherwise interact with the Services.

This information may include:

• Your name.

• Billing address.

• Shipping address.

• Email address.

• Phone number, if provided.

• Payment information.

• Order history.

• Membership plan selection.

• Communication preferences.

We may also automatically collect certain information when you visit or use the Services, including:

• IP address.

• Browser type and language.

• Device type and operating system.

• Referring and exit pages.

• Pages viewed and time spent on pages.

• Click activity.

• Date and time of access.

• Cookie and similar tracking data.

How We Use Information

We use personal information to:

• Process orders and memberships.

• Manage recurring or prepaid subscription billing.

• Fulfill and ship products.

• Send order confirmations, shipping updates, renewal notices, and service-related communications.

• Provide customer support.

• Improve our website, products, and membership offerings.

• Send marketing and promotional emails, where permitted by law.

• Detect fraud, prevent abuse, and protect our business and customers.

• Comply with legal and regulatory obligations.

For monthly memberships, we may use your billing information to charge your selected payment method automatically until you cancel your membership.

Subscription and Billing Communications

If you purchase a subscription or membership, we may send you emails or other communications related to your plan, including:

• Order confirmations.

• Billing receipts.

• Renewal notices.

• Shipping and fulfillment updates.

• Cancellation confirmations.

• Membership-related service messages.

These communications are necessary to manage your membership and are not marketing communications.

Sharing Information

We do not sell or rent your personally identifiable information to third parties for their own marketing purposes.

We may share your information with trusted third parties that help us operate the Services, including:

• Payment processors.

• E-commerce and website platforms.

• Shipping and fulfillment partners.

• Email and customer communication providers.

• Analytics providers.

• Fraud prevention and security providers.

We share only the information needed for those providers to perform their services on our behalf.

We may also disclose personal information if required to do so by law, regulation, legal process, or to protect our rights, property, users, or business operations.

Subscription Fulfillment

Because Crate Culture Co. operates on a subscription model, we use your personal information to determine your membership term, process renewal or prepaid charges, prepare shipments, and coordinate fulfillment of subscription products.

If you are on a recurring monthly plan, your payment method may be charged automatically at the beginning of each billing cycle until you cancel. If you are on a prepaid plan, we use your information to fulfill the applicable prepaid term and to communicate with you about your membership status and shipping updates.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality, remember preferences, analyze usage, and support marketing efforts.

You may disable cookies through your browser settings, but doing so may affect how some features of the Services function.

Data Retention

We retain personal information for as long as necessary to:

• Provide the Services.

• Maintain your account.

• Process transactions.

• Comply with legal obligations.

• Resolve disputes.

• Enforce our agreements.

We may also retain certain information in aggregated or de-identified form for analytics and business purposes.

Children’s Privacy

Crate Culture Co. does not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it as soon as reasonably possible.

If you believe we may have collected information from a child under 18, please contact us at hello@cratecultureco.com.

Business Transfers

If Crate Culture Co. is involved in a merger, acquisition, financing, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to applicable privacy protections.

Your Choices

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

You may also update or correct certain account information by contacting us.

Please note that you may still receive transactional or service-related emails even if you opt out of marketing emails.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date.

Your continued use of the Services after changes become effective means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Crate Culture Co.
Email: hello@cratecultureco.com